Refund Policy

Last updated: October 28, 2026

Orders placed through this website are processed by Paddle, which acts as the merchant of record. Refunds, when approved, are issued by Paddle to your original payment method. You can request a refund by contacting us first (details below) or directly through Paddle at paddle.net using the receipt emailed to you at purchase.

1. Technical failure

If your activation code does not work, or a material defect prevents the tool from operating as described, contact us and we will work with you to resolve the issue. If we cannot resolve it, you are entitled to a full refund of the affected purchase.

2. Duplicate or mistaken purchases

If you bought the same plan twice by mistake, or purchased the wrong plan, contact us and we will refund the duplicate or exchange it for the intended plan.

3. Other requests within 14 days

Any other refund request submitted within 14 days of purchase is reviewed on a case-by-case basis, taking into account the circumstances of the request. Requests submitted more than 14 days after purchase are eligible only under Sections 1 and 2 above, or where a refund is required by law.

4. Your statutory rights

This policy does not affect your statutory rights. If you are a consumer in the EU, EEA, or UK, you may have a legal right to withdraw from your purchase within 14 days. For digital products that are made available for immediate use with your agreement at checkout, that right may cease once you begin downloading or using the product, as set out in Paddle's Buyer Terms.

5. Exclusions

Refunds may be declined where there is evidence of fraud, refund abuse, or other manipulative behavior. A finding that the tool identifies few or no reimbursement candidates in your reports is a normal audit outcome and is not, by itself, a technical failure under Section 1.

6. How to request a refund

Email support@getclaimaudit.com from the address used at checkout and include your Paddle transaction ID or order reference. We aim to respond within 2 business days. Approved refunds are processed by Paddle; how long the money takes to appear depends on your payment provider.